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Cannot find ToolsFile.xml

Symptoms:
When attempting to load a project in edit mode, the following error occurs: "Cannot find tools file ~/_engine/ToolsFile.xml Please make sure the file exists or that RadControls folder have been properly set."



Cause:
The following file is missing: c:\program files\helpconsole 2008\_engine\toolsfile.xml

Solution:
Rename the existing installation folder to 'HelpConsole 2008 (old)' and reinstall HelpConsole 2008 from here:http://www.extremeease.com/download/helpconsole2010setup.exe 



Applies to: 
HelpConsole 2008
HelpConsole 2010



Properties
Article ID:
cannot_find_toolsfile_xml
Views: 1264
Created By: admin
Modified By: admin
Created Date: 5/1/2013 3:16 PM
Last Modified: 5/1/2013 3:16 PM
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