ProductsDemosSupportCompanyDownloadPricing
Contents
Search:

Home > Errors > IE appears to hang when creating a project

IE appears to hang when creating a project

Symptoms:
When saving a new project, the browser seems to hang. This also happens when attempting to publish a static help system.


Cause:
This problem occurs because the Script Blocking feature in Norton AntiVirus or Network Associates McAfee blocks scripting operations that access the file system, such as FileSystemObject.  This problem occurs even if Norton AntiVirus or Mcafee has been disabled. 


Solution:
1. Uninstall the antivirus software (disabling will not fix the problem.)
2. Disable script blocking. More info:http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/32066c6bf6a78ded88256ab7006a3a25?OpenDocument
3. Contact the antivirus vendor for updates.



Additional Information:
http://support.microsoft.com/kb/295375


APPLIES TO
- HelpConsole 2006




Properties
Article ID:
ie_appears_to_hang_when_creating_a_project
Views: 1318
Created By: admin
Modified By: admin
Created Date: 5/1/2013 3:16 PM
Last Modified: 5/1/2013 3:16 PM
Actions
Print This Article
Bookmark
Email This Article
Previous Article
Next Article

Was this page helpful?YesNo