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Server Application Unavailable

Symptoms:
The following error occurs when attempting to run HelpConsole: 

Server Application Unavailable

The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur

…. Upon looking at the error log you see this:

aspnet_wp.exe could not be started. The error code for the failure is 80004005. This error can be caused when the worker process account has insufficient rights to read the .NET Framework files. Please ensure that the .NET Framework is correctly installed and that the ACLs on the installation directory allow access to the configured account.


Cause:

There is a bug in the .NET Framework or there are insufficient permissions




Solution:
Refer to the following articles:
http://www.velocityreviews.com/forums/t77336-aspnetwpexe-could-not-be-started-the-error-code-for-the-failure-is-80004005.html 
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315158

The second article explains how to assign appropriate permissions.



 

APPLIES TO
- HelpConsole 2007




Properties
Article ID:
server_application_unavailable
Views: 1342
Created By: admin
Modified By: admin
Created Date: 5/1/2013 3:16 PM
Last Modified: 5/1/2013 3:16 PM
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